IT Support Services
IT Services & Solutions
Lesedi ICT provides a full range of IT support services, including on-site support, equipment rollouts, managed services, and turnkey business solutions. Through our organisation we are able to provide the following:
Optimal resource structuring and utilisation management through best practices of work prioritisation abiding by ITIL processes.
Established and refined systems to accommodate various needs that we are constantly innovating to utilise the latest technology has to offer.
Service delivery and service support at expected service levels, with a proactive approach to continuous improvement in products and services.
Regular self-assessment of our organisation and feedback from you, our valued client.
Single point of contact for all requirements, through in-house skills; access to technology and ability to implement, enabling full engagement of a required solution.
We utilise the latest technology and enable our users to conduct their daily business as efficiently as possible. This allows staff to be more productive and innovative.
Lesedi ICT’s Onsite Services division operates in the Free State, Northern Cape, North West and Eastern Cape provinces with offices in Bloemfontein and Port Elizabeth. We have Field Support Engineers located in the following areas to cover the provinces in its entirety – Welkom, Bethlehem, Kimberley, Upington, Rustenburg, Klerksdorp, Port Elizabeth and Mthatha. Utilising Service Desk Plus as an ITSM allows organised call prioritisation and distribution, making call attendance and problem resolution fast, efficient and reliable.
Service Desk Plus in collaboration with our skilled Call Desk Administrators enables us to cohesively track and efficiently monitor our calls in real time, ensuring service level agreements are adhered to and customer requirements achieved. This in turn negates any crises through efficient management, verification, reporting and quality control.
Along with our ITSM solution we subsequently monitor end point devices as well as local and wide area networks. This allows us to remotely monitor, diagnose and resolve faults without onsite attendance.
We utilise the latest technology in order to proactively support our clients. This is achieved through the highest quality Remote Monitoring & Management software from SolarWinds.
Through Remote Monitoring and Management protocols we offer the following valuable managed services:
- Automation: Automated device maintenance processes and applied device optimisation configurations to negate manual troubleshooting and remediation.
- Network and service management: Sets thresholds for the network and services to automatically notify us before small problems become large.
- Backup: Data backup, recovery and business continuity for local, virtual, cloud and hybrid environments
- Data-driven insights: Pushes insights based on the collective intelligence gained from analysing millions of endpoints right to our dashboard.
- Standardised platform: Our platform gives us a single pain of glass detailing all we need to know—outstanding security, network checks, cross-platform support across Windows, Mac, Linux, mobile devices, and more.
Quality Assurance through Lesedi ICT’s Operational Procedure Policy is adopted to ensure compliance with our client’s requirements as well as accountability in all aspects of our service offerings. Our fully committed, qualified and experienced staff are available to not only implement and provide services but also apply critical decision making when required. Technical staff are certified through a specialized career and certification path to maximize their potential and ensure they are equipped with relevant knowledge to remedy any fault in any environment.